Guest Information

Welcome to Guildford Manor Hotel & Spa

We are delighted to welcome you. To ensure a relaxing and seamless stay with us in the Surrey Hills, we have put together the essential information about your room, dining, and leisure facilities below.

If you need any assistance at any point during your visit, our team is always on hand:

  • Internal Call: Dial 200 from your room telephone
  • Mobile / Direct Line: Call 01483 222624

In Your Room

  • Complimentary Refreshments: A selection of teas, coffee, and biscuits is provided in your room. If you would like fresh milk or a top-up of your supplies, please let reception know and we will happily bring them to you.
  • Climate Control & Air Conditioning: To adjust your room temperature, ensure the indicator light on the wall unit is green, then set your preferred temperature using the up and down controls. Reception can also assist with central temperature adjustments if needed.
  • TV: If you have problems with your TV please let us know. Some quick tips – if no picture then check it is plugged in. If no terrestrial channels then check aerial cable is connected to wall and re-tune through the settings menu if this does restore the picture. Netflix not working – use the settings menu to check the TV is connected to the WiFi network AMCN with password aaaabbbb. Remember you will need to use your own login details.
  • In-Room Safe:
    1. Ensure the safe door is open. (If locked upon arrival, please contact reception.)
    2. Press the small red button located on the inside edge of the door.
    3. Enter your chosen code: # [Your 4-digit Code] #
    4. To lock and unlock your safe, simply enter your chosen code followed by #.

Dining & Drinks

Join us in the restaurant, lounge, or terrace to sample fresh, seasonal dishes and drinks throughout the day.

  • Breakfast:
    • Monday – Friday: 7:30 am – 9:30 am (Advance booking required)
    • Saturday – Sunday: 8:00 am – 10:00 am | Breakfast Menu
  • Lunch: Served daily from 12:30 pm – 2:00 pm | Lunch Menu
  • Light Bites & Bar Snacks: Served daily from 12:00 pm – 9:00 pm | Light Bites Menu
  • Traditional Afternoon Tea: Served daily from 3:30 pm – 5:00 pm | Afternoon Tea Menu
  • Dinner: Served daily from 6:00 pm – 9:00 pm |  Dinner Menu
  • The Bar: Open daily from 12:30 pm – 10:30 pm | Drinks & Wine List

Room service charge is £5. Not available for breakfast.

Please note: Menus are seasonal and subject to occasional change. We recommend booking dinner and afternoon tea in advance to secure your preferred dining time.

The Spa & Health Club

Unwind and rejuvenate during your stay with complimentary access to our wellness facilities, featuring a 15-metre swimming pool, sauna, steam room, indoor hydrotherapy Jacuzzi, adult-only outdoor Vitality pool, and a fully equipped Life Fitness gymnasium.

Opening Hours

  • Monday – Friday: 7:00 am – 10:00 pm
  • Weekends & Bank Holidays: 8:00 am – 8:00 pm

Spa Etiquette & Guidelines

  • Towels & Robes: Complimentary towels are available to collect from hotel reception prior to heading to the spa. Plush spa robes are also available to hire for £7.
  • Safety & Supervision: While the leisure area is regularly supervised by our team, there is no permanent lifeguard on duty. Guests swim and use the facilities at their own discretion.
  • Children’s Access: Children under 16 must be accompanied and actively supervised by an adult at all times. Children are not permitted in the spa facilities between 10:00 am and 4:00 pm.
  • Facility Age Limits:
    • Outdoor Jacuzzi: Strictly adults only (18+).
    • Indoor Jacuzzi, Sauna & Steam Room: Guests must be 12 years and over.
    • Life Fitness Gym: Available to guests aged 16 and over.
  • Please note that facilities may occasionally undergo essential maintenance; we thank you in advance for your patience and understanding.

Spa Treatments

Treat yourself to an indulgent SPA massage or facial during your stay.

  • How to Book: If you haven’t already arranged your treatment, please contact reception who will be delighted to check availability for you.
  • On the Day of Your Treatment: Please arrive at the spa reception approximately 10 minutes prior to your scheduled time. You should complete a short consultation form before being greeted and collected by your therapist.